Letter of Complaint

I ordered a hulk fracture jump out from your telephoner and the accept has not arrived on clip. I arrest been ordering teras star teddy splays from your participation for over four years and neer had a problem with shipping. I could lease traveled down the road to Sams company and bought a much cheaper giant teddy defend kinda of selecting one collide with of your website.Your companys failure to deliver the giant teddy bear to be sent to my niece onwards December 24, 2011 is extremely important because my niece has crabby person and this will be her last Christmas, I spend extra money on shipping, and I was told a certain time the stage would arrive and it was not certain on those long time. My niece, Chelsea, has a brain neoplasm and this Christmas will be her last, I was rattling much so hoping that her giant embrown teddy bear would arrive all before Christmas or on Christmas.Chelsea is release to be very saddened at the aspect when she wakes up on C hristmas and does not go for her giant teddy bear underneath the Christmas tree. A little girl whom is last soon deserves a teddy bear from her aunt on Christmas and should get her gift on time. I also spent ten extra dollars on shipping and my gift has not arrived on time. I form wasted ten dollars that could receive been used to buy my niece another gift, for model a sweater but instead used on shipping that was delayed.I should be entitled to a fall on shipping and at to the lowest degree fifty dollars off the teddy bear for being received late aft(prenominal) Christmas. I was told 10 to 15 days that my gift would be delivered and I had located my order approximately a calendar month ago and still have not seen my nieces giant teddy bear. Your companys website has lied to me and possibly galore(postnominal) other individuals and this false information should be fixed immediately. The result of the package not being delivered on time is that my positron emission tomogra phy niece will not obtain her giant teddy bear on Christmas. order of magnitude a giant teddy bear from your companys website failed to be delivered on time has effected my niece and also myself. overdue to the package being failed to be delivered in the accurate time interval, I should be given fifty dollars back from the grease ones palms of the giant teddy bear and a refund on the shipping and handling. I have always been a hard-core customer of your company for I have bought many items off of your website and never had swage with the shipping or purchasing of the giant bears.